Kapildev Ghosh is a Six Sigma Black Belt and ITIL Expert certified IT professional with over 16 years of combined experience in quality assurance, process re-engineering, and service management across various IT environments. They have held significant roles, including Group Leader for Delivery Excellence & Transformation at Concentrix and Regional Quality Assurance Manager at Wipro Limited. Kapildev has successfully led innovation and transformation activities in multiple sectors, including retail and tech, while also focusing on automation solutions and process improvements. They earned a Bachelor’s Degree in Chemistry and subsequently pursued a postgraduate degree in IT and an MBA in Marketing.
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