Karen Carson

Karen Carson is a Senior Service Delivery Manager with extensive experience in the customer experience field. They have successfully managed multiple sites and combined departments while working for outsourcing specialists and partnering with notable organizations such as a major Australian bank and the government. Previously, they held positions at Foxtel, Austar, SYKES Australia, and McDonald's Corporation, where they demonstrated their capacity to lead large teams and implement strategies to enhance customer satisfaction and operational efficiency. Karen holds a Master of Arts in Human Resources Management from the University of Westminster and a Bachelor's degree from Macquarie University.