Karina Capozzi is a seasoned executive with 25 years of experience in Quality Management, Processes, and Performance within the BPO and Technology sectors. Currently serving as the Director of Quality and Training at Concentrix, Karina specializes in customer experience, operational efficiency, and process optimization. They have successfully led initiatives utilizing Six Sigma methodologies and have a proven track record in team development and strategic leadership. Previously, Karina held management roles at Atento and Neobpo, where they enhanced operational performance and implemented innovative technologies. Recognized for their achievements, Karina has become a reference in strategic management and digital transformation.
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