Katherine Duran is currently the LATAM Associate Director of Innovation & Digital Transformation at Concentrix, a position they have held since 2023. Previously, they served as a Quality Assurance Specialist at Sykes from 2011 to 2016, followed by roles as an OMC Project Specialist at Sykes Enterprises, Incorporated from 2016 to 2018, and as the Standards & Continuous Improvement Regional Manager at Webhelp OneLink from 2018 to 2023. Katherine earned a Bachelor's degree in Marketing from ESI School of Management between 2018 and 2021 and completed a Máster en Innovación y Emprendimiento at Universitat de Barcelona from 2020 to 2021.
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