Kaushik Chaki is a seasoned Director of Global Service Delivery with over two decades of experience in the GBS, GCC, and IT industries. Currently leading HP's India Customer Care Center, Kaushik specializes in managing technical omnichannel support while driving digital transformation initiatives through AI and process automation. Kaushik has successfully implemented strategies that enhance operational efficiency and prioritize customer experiences, launching innovative projects such as a Social Listening Command Center and an Innovation Hub. With a strong commitment to Diversity, Equity, and Inclusion, Kaushik continues to champion these values while mentoring emerging leaders. Kaushik holds an MBA from the Indian Institute of Management Bangalore.
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