Kelly Cooper is a Sr. Director in Customer Experience Consulting with 20 years of experience across various industries including technology, financial services, healthcare, communications, retail, and government. Currently, Kelly holds a position at Concentrix, where they have served as Sr. Director of Strategy & Design and Director of Customer Experience Management & Consulting, among other roles. Previously, Kelly was a Global Director of Quality at Convergys and worked as a Quality Project Manager at Stream. Kelly began their career in various roles at Stream Global Services after earning a degree in Correctional Work from St. Lawrence College.
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