Ken Aguilar possesses extensive experience in operational management across various companies in the customer service industry. Starting as an Inbound Sales Associate at TELUS International Philippines, Ken progressed through roles at VXI Global Holdings and Sykes Enterprises, eventually taking on managerial positions, including Team Leader and Workforce Analyst. Ken's tenure at Convergys as a Senior Operations Manager and Operations Manager from July 2015 to October 2018 was followed by a role as Senior Operations Manager at TaskUs. After serving as Director of Operations at Sitel Group in 2022, Ken returned to Concentrix, where the role of Senior Operations Manager was held before transitioning to Associate Director, Service Delivery at the same company in August 2024. Ken holds a Bachelor of Science degree in Electronics and Communications Engineering from Angeles University Foundation, earned between 1999 and 2004.
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