Khaled Farouk has extensive experience in workforce management and planning, having held various positions in prominent companies. At Concentrix from June 2022 to September 2024, Khaled served as a Senior Analyst - WFM Resource Planner and Workforce Manager - Planning & Scheduling. Previous roles include Scheduling Specialist at UX Centers in 2020 and Analyst - Workforce Management at Raya Contact Center from December 2013 to March 2017. Khaled's expertise encompasses capacity planning, forecasting, scheduling, and real-time management, particularly for Etisalat UAE operations, where responsibilities included managing operational performance and client satisfaction. Khaled also worked as a Workforce Supervisor with ETISAL International Group from December 2020 to June 2022. Khaled holds a degree in Foreign Trade from The Advanced Academy, earned between 2004 and 2008.
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