KR Magro is currently the Associate Director of Global Service Delivery at Concentrix, where they provide support to leading global brands. Previously, KR held various roles at Convergys, including Supervisor of Forecasting and Scheduling, where they managed scheduling for multiple locations and partnered with operations to streamline processes. Their experience also includes managing workforce management teams and developing reports and tools to enhance scheduling efficiency. Throughout their career, KR has focused on coaching and developing talent within dynamic operational environments.
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