KUNAL SARKAR

Kunal Sarkar is a customer support professional with diverse experience across multiple sectors, including fintech and health-focused retail. Currently serving as a Customer Escalation Support at Concentrix, Kunal manages high-impact NRI customer escalations and implements data-driven strategies to enhance customer satisfaction. Kunal founded and managed Healthy Xpress Kolkata, a health snack business, demonstrating strong entrepreneurial skills in product development and customer engagement. Previous roles include a Marketing Intern at Nanny Please, an Inventory Specialist at RGIS in France, a Tech Support specialist in the European e-commerce sector, and an Inside Sales Associate at BYJU'S, where Kunal utilized analytical skills to enhance sales strategies. Kunal holds an MBA in Brand Management and is currently pursuing further education in Data Science and Business Analytics at The University of Texas at Austin.