Kushal Arora is a senior CX and operations leader currently serving as Senior Director at Concentrix, where they have progressed from Director of Operations since 2024. With over two decades of experience in technology and operations, Kushal previously held roles at Convergys, firstRain Inc, and GSK, among others. They earned a BSc(Hons) in Scientific Computing from London South Bank University and an MS in Management Information Systems from The London School of Economics and Political Science.
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