Laila Essam is the Workforce Management Lead at Allianz Partners, currently overseeing operations at Nextcare. Previously, Laila held the position of Senior Workforce Management at Daman Health Insurance Company, where they focused on capacity planning and service performance across EMEA markets. With a strong background in the outsourcing and offshoring industry, Laila has also worked as a Reporting Analyst at Talabat and as a Workforce Specialist at Raya Contact Center. Laila earned a bachelor's degree in tourism and hotel management from Helwan University, graduating with honors.
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