Laisla Maas

Laisla Maas is a professional with over six years of experience in managing teams within BPO environments, currently serving as a Trilingual Senior Team Lead at Concentrix since 2025. Previously, Laisla held various roles, including Senior Team Lead at Concentrix and Coordinator of Bilingual Telemarketing at Grupo Services, where they focused on enhancing customer satisfaction and operational success. Laisla began their career as an Administrative Assistant at Wizard Jardim das Américas, honing their customer service and administrative skills. Laisla is also pursuing a degree in Marketing Management in Digital Media at Pontifícia Universidade Católica do Paraná.