Lisa Koenig is a seasoned executive with extensive experience in global innovation and delivery within the healthcare and BFSI industry verticals. Currently serving as SVP of Global Innovation at Concentrix since February 2014, Lisa leads workforce innovation, automation, and strategic offerings, overseeing a diverse team of transformation consultants and digital experience experts. Previous roles at Concentrix include Vice President positions focusing on global shared services and industry verticals, where responsibilities encompassed P&L management, client innovation, and operational excellence. Prior to Concentrix, Lisa held various leadership roles at IBM, including Director of Global Healthcare Delivery and Solutions, contributing to significant advancements in healthcare operations. Lisa holds an MBA in International Business from Duke University and a BS in Mechanical Engineering from North Carolina State University, graduating Magna Cum Laude.
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