Luis Jimenez

Luis Jimenez is an exceptional Process and Operational Excellence Manager with over 11 years of experience in the BPO industry. Currently, they serve at Concentrix, where they create and implement operational procedures that have led to acquiring multiple programs and promote a continuous improvement culture. Previously, Jimenez held various technical and training roles at companies like Convergys and Teleperformance, consistently demonstrating a commitment to innovation and quality. They hold a Bachelor's degree in Industrial Engineering from Universidad Americana and several technical certifications in information technology and accounting.