Luis Pinhal is an accomplished professional in customer service management and outsourcing, currently serving as Global Quality Manager for easyJet at Concentrix since January 2025. With extensive experience, including over 12 years at MetLife as Customer Service & Complaints Manager for Portugal and Spain, Luis has a robust background in managing diverse teams and ensuring exceptional service delivery. Previous roles include Insurance Telemarketing Manager at MetLife, Contact Center Coordinator at Vodafone, and Customer Care Manager at Clinica Europa. Luis has demonstrated expertise in outsourcing management, training development, and process optimization throughout a career dedicated to enhancing customer care and operational efficiency. Luis holds a Postgraduate Degree from Universidade Lusófona and has a foundational education from Colégio Planalto and Universidade Lusíada de Lisboa.
This person is not in the org chart
This person is not in any teams
This person is not in any offices