Maciej Knopa is a Senior Operations Leader currently working as a Senior Team Lead Operation at Concentrix, where they successfully supported the launch and scaling of a new customer account in the tourism industry. Previously, Maciej held roles such as Team Leader Operation, Quality Training Manager, and Google Ads Clients' Onboarding Team Leader, consistently driving improvements in team efficiency, customer satisfaction, and performance metrics. Maciej earned a Master's degree in Tourism and Travel Services Management from Wyższa Szkoła Gospodarki w Bydgoszczy.
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