Malcolm Govender is an experienced operations manager with over 16 years in the telecommunications and financial services sectors, focusing on both onshore and offshore contact center operations. Currently serving as a Senior Operations Manager at Concentrix since August 2024, Malcolm develops and implements operational strategies to enhance efficiency and drive growth. Previously, Malcolm held the same title at CCI South Africa from January 2016 to March 2025, demonstrating expertise in setting up inbound and outbound campaigns. Earlier roles include Outbound Manager and Outbound Supervisor at Rewardsco, where responsibilities encompassed team management, performance tracking, and process improvement. Malcolm began the career as a Telesales Team Leader and Trainer at Bizworks, progressing through various roles, including sales agent responsibilities. Malcolm’s educational background includes attendance at Haven Park Secondary from 1998 to 2003.
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