Marcelo Ignacio is an experienced operations management professional specializing in customer relationship and contact center operations. They have held several impactful positions, including Service Delivery Associate Director at Concentrix in 2023 and General Operations Manager at Warm Brasil from 2013 to 2018. Marcelo's expertise includes process analysis, capacity planning, and implementation of performance improvement strategies. They earned a Master of Business Administration from Universidade do Estado do Rio de Janeiro and hold degrees in Electronics and Publicity and Marketing.
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