Mariniel Ilao is a Manager at Concentrix with 12 years of experience in the BPO industry, demonstrating strong leadership and analytical skills. Currently, Mariniel oversees the Tier 2 Escalation Program, managing day-to-day operations to ensure optimal performance and customer satisfaction. Previously, Mariniel held various roles at Concentrix, culminating in the position of Senior Manager. Mariniel has been recognized with multiple awards, including the President's Club Award and the Top Outstanding Employee of the Year. Mariniel holds a Bachelor of Science in Computer Science from Batangas State University.
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