Mark Ian Rena is an accomplished Program Manager with over 19 years of experience in the BPO industry, specializing in service delivery, client management, and operations leadership. Currently overseeing operations at Concentrix, they manage telco accounts across two sites and were recognized as the Top Program Manager for 2023. Previously, they held leadership roles at Sutherland Global Services and iQor, where they focused on client relationships, team performance, and operational efficiency. Mark's career began as a Technical Support Engineer at Dell, where they earned accolades for exceptional service. They hold a Bachelor of Science in Computer Science from AMA University.
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