Mark Medina is a seasoned professional with over thirteen years of experience in customer service and team management. Currently serving as a Sr. Supervisor at Concentrix since August 2010, Mark specializes in overseeing the customer care team, ensuring efficient support and smooth merchandise return processes. Prior experience includes working as a customer service representative at Innovation Incorporated, where assistance was provided regarding investment appointments, and at Sitel Group, focusing on customer service for telecommunications billing. Mark holds a degree in Tourism and Travel Services Management from Centro Escolar University, completed between 2004 and 2006.
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