Massimo D'Andrea

Massimo D'Andrea is a seasoned executive in account management with extensive experience in the customer service sector. Currently serving as Vice President of Account Management at Concentrix since June 2018, Massimo has held progressive roles within the company, including Senior Director and Director. Prior to Concentrix, Massimo worked at Sitel from April 2008 to June 2018, where significant contributions were made as Director of Global Account Management and EMEA Operations Manager. Responsibilities included overseeing operational performance across multiple European sites, enhancing client relationships, and driving process standardization. Achievements during this tenure included consistently exceeding targets and increasing customer satisfaction. Massimo began the career in account management at Ops srl and holds education credentials from Politecnico di Milano and Stogea.