Matheus Oliveira is a Senior Quality Analyst at Concentrix, currently responsible for monitoring service quality, identifying improvement opportunities, and creating diagnostic reports to support action plans. Previously, Matheus served as a Senior Technical Support Analyst at Foundever, where they managed a team and enhanced performance metrics. Matheus holds a Technologist degree in Information Technology Management and has studied Game Design, alongside a background in technical electronics. With proficiency in intermediate English, they are skilled in team development and project management, utilizing agile tools and processes.
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