Mel Donoghue is an experienced professional in client services and operations, currently serving as Global DPE at Concentrix since December 2023. Previous roles include Head of Contact Centre and Operations at Parkdean Resorts, and various management positions at Citi Group and Barclays, where significant achievements include leading top-performing teams and winning competitive business in the UK outsourcing sector. Mel's early career included a successful tenure at British Telecom as Senior Telesales Manager and recognition at Lunn Poly, highlighted by receiving the "Shop of the Year" award. An education at Sunderland Church High provided foundational skills for a remarkable career marked by leadership in customer service and operational excellence across multiple industries.
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