Melissa Williams, CPXP, is a Senior Manager of Performance Optimization with over 13 years of experience in patient and member experience management. Currently, they work at Concentrix, focusing on global strategy and design, while their previous roles include leadership positions in healthcare and retail technology. Melissa successfully led initiatives that generated significant client realizations and improved customer interaction metrics, exemplifying their commitment to operational efficiency and customer satisfaction. They hold a Bachelor of Science in Marketing Communications and International Business from Johnson & Wales University, along with an Associate degree in Advertising Communications.
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