Melody Curtis

Melody Curtis has extensive experience in operations and customer service management, currently serving as a Director at Concentrix since February 2014, where responsibilities include overseeing service delivery and managing teams. Previously, Melody held various roles at IBM from December 2000 to February 2014, culminating in the position of US Customer Center Executive, leading a team of 2,500 employees and driving significant cost savings through operational transformation. Melody also served as Call Center Manager, overseeing high-volume call centers and achieving excellent customer satisfaction. Melody holds a Bachelor of Science in Business Administration with a focus on Operations Management and a Bachelor of Applied Science in Business Administration from DeVry University.