Micco Zhong served as the Associate Director of Training and Quality at Concentrix in 2017, where responsibilities included regional management and strategy planning, quality control, and compliance management. Previously, Micco held various positions at Dell from 2004 to 2006, including Technical Support Specialist and Team Manager, overseeing after-sales service and training initiatives. Micco also worked as a Quality Manager at IBM Global Process Services from 2011 to 2014, focusing on quality metrics improvement and certification processes.
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