Michael A. Jones is a seasoned customer experience professional with nearly 20 years of expertise, currently serving as Sr. Director at Concentrix since October 2010. In this role, Michael A. Jones oversees an Analytics business exceeding $12 million, driving consistent double-digit sales growth through strategic account management and innovative customer satisfaction programs. Prior experience includes leading sales strategies at UserZoom as Strategic Account Director and managing client services at Cooper Research, Inc., where year-over-year revenue growth was achieved. Michael A. Jones has a strong background in quantitative and qualitative research design, coupled with extensive management of customer feedback programs across various channels. Educational qualifications include a Bachelor's degree in Marketing and Management from Miami University and an MBA from Thomas More University.
This person is not in any teams
This person is not in any offices