Michael Brown is currently the Director of Training and Quality at Concentrix, where they manage the training and development of 460 to 500 staff members across North America. With over twenty years of upper management experience in the Retail and BPO industries, Michael has demonstrated expertise in customer service, staff training, and quality assurance. They graduated from The Art Institute of Houston with an Associate Degree in Applied Science, focusing on Visual Communication and Computer Animation, and have maintained a freelance career in the arts since 1994.
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