Michael Jacob is a seasoned professional with over 14 years of cross-functional experience in operations management, banking, and credit card services. Currently serving as an Associate Director of Operations at Concentrix since 2025, they previously held various leadership roles at American Express, where they honed skills in operational strategy, team management, and quality assurance. Jacob's expertise includes developing training programs, managing process compliance, and fostering strong client relationships, demonstrating their commitment to maximizing customer satisfaction and operational efficiency. They earned a BA (H) in Political Science from Kirorimal College, Delhi University.
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