Mina Carlo is an Associate Director of Operations at Concentrix, specializing in large-scale CRM BPO and customer experience operations with over 16 years of experience in the industry. Mina currently oversees a team of 900+ professionals and collaborates with over 20 global clients across various sectors, including banking and healthcare. While advancing in their role, Mina is also pursuing an MBA focused on Entrepreneurship and Startup Businesses. Throughout their career, Mina has consistently achieved measurable improvements in client satisfaction and operational performance, demonstrating a strong people-first leadership philosophy dedicated to sustainable growth and innovation.
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