Mitchell Hall

Mitchell Hall is an experienced professional in customer service and analytic insights, currently serving as Manager of Global Analytic Insights at Concentrix since June 2022, where support is provided to clients through data-driven solutions. Previous roles include Assistant Vice President and Contact Center Manager at Allegacy Federal Credit Union, overseeing call center operations and enhancing communication processes, and Customer Service Manager for the City of High Point, managing various customer service operations. Mitchell's career also includes significant experience in risk operations at Bank of America, where management of a team focused on loss mitigation took place. Additionally, Mitchell has a background in coaching travel baseball and wrestling, demonstrating leadership and mentorship abilities. Educationally, Mitchell holds a Bachelor of Applied Science in Sociology with a concentration in Criminology from the University of North Carolina at Greensboro.