Mohamed Hamdy is a Service Delivery Manager at Concentrix since April 2021, focusing on customer satisfaction and performance metrics analysis. In this role, Mohamed reviews operational data, produces management reports, and conducts root cause analyses to identify performance improvement opportunities using tools like Microsoft Power BI. Prior to Concentrix, Mohamed held leadership positions, including Sales Team Manager at Seera Group and Team Manager at Sutherland. Mohamed began a career in team management as a Team Lead Manager at Xceed. Academic qualifications include a Bachelor's degree in political science from the Faculty of Economics and Political Sciences at Cairo University.
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