Mohammed Al-Refai is a seasoned operations manager with extensive experience in the customer service and logistics sectors, holding positions at companies such as Concentrix, Extensya, and Webhelp. In June 2024, Mohammed served as a Senior Operations Manager at Concentrix, overseeing daily operations, managing team development, and optimizing productivity through strategic planning and performance analysis. Prior roles include Acting Team Leader and Training and Development Officer at Extensya, where Mohammed implemented training programs and ensured compliance with company policies. Additionally, leadership skills were demonstrated as a Team Manager at Webhelp, focusing on quality service delivery and performance management. Mohammed holds a Bachelor's degree in Software Engineering from Jordan University of Science and Technology, earned from 2010 to 2014.
This person is not in the org chart
This person is not in any teams
This person is not in any offices