Monica Kou is a Senior Executive and Director of Service Delivery at Concentrix, with over 11 years of experience in Customer Care Management across various multinational industries. Past roles include Senior Customer Service Manager at Luz del Sur, Senior Delivery Manager at Atento Perú, and Cost Controller at LATAM Airlines. Monica holds an MBA from Maastricht School of Management and has completed a course in Customer Experience Management at Esade. Bilingual and skilled in communication, analysis, and problem-solving, Monica specializes in leading customer experience teams to achieve organizational goals.
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