Monica SJ is currently a Lead in Planning and Scheduling at Concentrix, where they have been since 2019. With over 10 years of experience in the BPO sector, Monica previously worked as an Analyst in Forecasting and Scheduling at Convergys from 2010 to 2019, where they prepared forecasts and schedules to meet client needs. They hold a Bachelor's degree in Electronics from Pandit Ravishankar Shukla University, which they earned in 1999. Monica is known for their strong analytical and communication skills, as well as their commitment to adding value to customer requirements.
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