Narz Grama is a Senior Manager of Workforce Management at Concentrix, where they oversee multiple accounts in the Financial vertical. With extensive experience in the outsourcing and offshoring industry, Narz has honed skills in Business Process Improvement, Workforce Analytics, and Contact Centers. Previously, Narz served in various roles at Convergys, including Workforce Manager, Workforce Analyst, and Scheduler, before beginning their tenure at Concentrix in 2019. Narz holds a Bachelor of Arts degree in English from the University of Caloocan City.
Location
Metro Manila, Philippines
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