Nicholas D. has over 15 years of senior leadership experience in large-scale delivery and account management within contact center services, fintech, banking, technology, and insurance sectors. They have held various significant roles, including Director of Services at Concentrix and Head of Global Shared Services at Innovation Group South Africa. Nicholas has received multiple awards for exceptional customer service, including the BPESA Best South African Customer Service Contact Centre in 2009 and the Best South African Captive Contact Centre in 2015. Currently, Nicholas is pursuing an NQF8 Honours Degree in Business Management at Wits Business School.
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