Nidheesh Pradeep Kumar is an accomplished professional with extensive experience in customer service and data analysis. Currently serving as a Customer Services Specialist at Concentrix since June 2024, Nidheesh supports BMW customers with financial service queries and has quickly advanced to the Escalation Team due to exceptional service performance. Nidheesh holds a Certified Specialist in Automotive Finance (SAF) UK certification and has previously worked as a Customer Advisor at Webhelp and a Customer Service Associate at Domino's. Additionally, Nidheesh gained valuable experience as a Warehouse Operator at New York Bakery Company and as a Data Analyst Intern at Server Foster Technology, specializing in data analysis and reporting. Nidheesh also pursues photography as a Freelance Photographer with AuraLumière Frames, capturing special moments in a creative style. Educationally, Nidheesh holds a Bachelor of Science in Mathematics and Statistics from Baselius College and an M.Sc. in Big Data Analytics from Sheffield Hallam University.
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