Nishchal Agarwal is a seasoned professional with over 25 years of experience in Operations and Delivery within the ITES/BPO, Quality, and Manufacturing domains. Currently, they serve as Site Director at Concentrix, overseeing a team of over 2,000 members and emphasizing leadership development, waste minimization, and efficient delivery. Previously, at Dell, they managed a team of 600+ for customer support services and led process improvement initiatives, showcasing a strong track record in enhancing customer experience and financial performance. Nishchal holds certifications in PMP and MSP and has academic credentials from XLRI Jamshedpur and Aligarh Muslim University.
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