Olinda M.

Olinda M. currently serves as the Director of Service Delivery at Concentrix since 2022, where they focus on ensuring operational excellence and customer satisfaction. They previously held various roles at Concentrix, including Associate Director and Senior Operations and Site Manager, demonstrating a strong background in service delivery and KPI management. Earlier in their career, Olinda worked at IBM Portugal as an Operations Manager from 2010 to 2013, and they were instrumental in implementing SAP systems at Molex as a Consultor de SAP from 2005 to 2006. Olinda began their professional journey in finance and accounting as an intern, gaining foundational skills in processing invoices and financial documentation.