Pedro Teixeira is currently an Associate Director at Concentrix, bringing over 7 years of experience in optimizing operations within the call center industry. They have a background in audiovisual communications technologies, which supports their ability to deliver innovative solutions. Their core competencies include operations management, performance management, and team leadership, where they focus on empowering their teams to exceed expectations. Pedro has previously held various leadership roles, including Operations Manager and Senior Operations Manager, and has successfully managed teams across multiple settings, including hotels. They earned their degree in Audiovisual Communications Technologies from Instituto Multimedia Porto.
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