Petya Karcheva is a seasoned Sr. Manager of Operations with international experience and strong problem-solving skills. From 2019 to 2023, Petya worked at Concentrix as a Technical Support Operations Manager and then as a Senior Operations Manager, leading teams, optimizing workflows, and driving financial performance. Prior to that, Petya held roles at Convergys, including QA Analyst and Team Lead, where they focused on coaching, performance monitoring, and client relationship management. Petya earned a Master’s Degree in Slavonic Languages and Literatures from Sofia University St. Kliment Ohridski.
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