Prateek Sharma is a dedicated IT professional with over 2 years of experience in ITIL processes, including Major Incident Management and Problem Management. Currently serving as a Technical Operations Lead at Concentrix, Prateek has previously worked as a Java Application Support Specialist at Cognizant, where they managed incident and SLA processes effectively. Prateek holds a Bachelor's degree in Computer Science from KRISHNA INSTITUTE OF ENGINEERING AND TECHNOLOGY and has a strong foundation in network and operating system security, along with proficiency in cloud computing technologies.
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