Praven C.

Praven C. is a Training and Quality Country Manager at Concentrix with over 18 years of experience in contact center operations, specializing in training initiatives and quality management programs. Praven previously held roles at EUROCRM Mauritius and INTELCIA, where they developed training programs and established quality frameworks. They are passionate about continuous improvement and empowering teams to enhance customer satisfaction and operational efficiency. Praven's education includes a focus on Customer Service Support from the University of Mauritius, alongside self-directed learning.