Puneet Dua is a seasoned Workforce Management and Analytics Leader with over 17 years of experience in workforce planning, data analytics, and client management. Currently serving as a WFM (as a service) Sr. Manager at Concentrix, Puneet specializes in capacity planning, vendor management, and strategic operational execution. Previously, they held various leadership roles at KocharTech and Teleperformance, where they focused on analytics, scheduling, and team leadership. Puneet holds a Bachelor of Arts degree from Guru Nanak Dev University and is passionate about driving efficiency and business growth through data-driven solutions.
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