Rachel Whitaker

Rachel Whitaker is a Senior Director at Concentrix Consulting, where they focus on financial services and customer experience transformation. Previously, they owned Rachel Whitaker Consulting and served as an Advisory Board Member for Business in the Community and CX Network. Rachel has held key roles at Aviva, including Head of Savings & Investments and Head of Customer Experience, specializing in systems thinking and business transformation. They also have experience as a Consulting Director at Gobeyond Partners and Concentrix Catalyst. Rachel completed an Executive Education in Service Design at the Royal College of Art in 2019.