Rafael Saborio is an accomplished Senior Workforce Manager with over a decade of leadership experience in workforce management within the BPO sector. They currently manage a significant financial firm with more than 1500 FTEs across multiple geos, aligning workforce strategies with corporate objectives to optimize performance and profitability. Rafael has demonstrated expertise in capacity planning, KPI management, and financial oversight, enhancing operational efficiencies and fostering high-performing teams through strategic coaching. They hold a Licenciatura in Law from Universidad 'Santa Lucía' and are certified in various workforce management and process improvement methodologies.
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