Rafi S. is currently a Sr. Analyst at Concentrix, specializing in CRM and customer service software solutions, including Salesforce and Zendesk. Previously, Rafi worked as a Business & Tech Integrations Architect at Accenture, where they contributed to digital transformation and customer service systems for a major telecommunications company in Indonesia. In 2024, Rafi served as a Presales Consultant Associate at PT. Metrodata Electronics Tbk., where they designed custom system architecture and surpassed sales targets by 110%. Rafi's expertise spans various industries, including manufacturing, financial services, and healthcare.
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